Shipping & Delivery
Fast delivery,
nationwide.
Every order ships from Johannesburg - we'll keep you updated every step of the way.
Nationwide Delivery
We deliver anywhere in South Africa via a trusted local courier, for a flat fee of R80.
R80 flat rate · 2–5 working daysOrder Tracking
Once your order is collected by our courier, you'll receive a tracking link by email so you can follow your parcel in real time.
Email confirmation sentReturns: 7 Days
Changed your mind? Return sealed, unopened pouches within 7 days of receipt. Glowming must receive the return within 30 days. You'll cover the cost of shipping it back to us.
Sealed & unopened onlyRefunds
Approved refunds are processed within 10 business days and paid back to your original payment method. Note that return shipping costs aren't included.
10 business days from approvalWhat happens after you order?
Order confirmed
You'll receive a confirmation email immediately after placing your order. Check your spam folder if you don't see it within a few minutes.
Packed & dispatched
Your order is packed and handed to our courier partner. Dispatch times may vary and we'll notify you of any delays.
Tracking link sent
Once our courier collects your parcel, you'll receive a tracking link by email. Use it to follow your order all the way to your door.
Delivered to your door
Delivery is estimated at 2–5 working days nationwide, though timeframes may vary slightly by area. Someone needs to be available to receive the parcel or arrange a safe drop point.
Delivery & returns summary
All prices on the website are in South African Rand (ZAR) and include VAT unless stated otherwise. Delivery timeframes are estimates and apply to business days only (Mon–Fri, excluding public holidays).
Common delivery questions
Our courier will attempt delivery. If no one is available, they'll leave a notification card and attempt re-delivery or arrange a collection point. Please ensure someone is available or leave delivery instructions in your order notes at checkout.
If your order hasn't been dispatched yet, email us at contact@glowming.co.za as soon as possible and we'll do our best to update your address. Once dispatched, we cannot redirect parcels.
Tracking systems can take 12–24 hours to update after your parcel is collected. If there's still no movement after 48 hours from dispatch, please contact us and we'll investigate with our courier partner.
We use a door-to-door courier service and are unable to deliver to P.O. boxes. For remote or plot addresses, delivery may take slightly longer than the standard estimate. Please use a physical street address at checkout.
We're sorry to hear that. Please take a photo of the damaged parcel and contents and email it to contact@glowming.co.za within 7 days of delivery. We'll arrange a replacement or refund as quickly as possible.
Yes, you may return sealed, unopened pouches within 7 days of receipt. Glowming must receive the returned goods within 30 days of your receipt date. Opened products cannot be accepted for hygiene reasons. You'll cover the cost of shipping the return back to us. To arrange a return, email contact@glowming.co.za. Approved refunds are processed within 10 business days and paid back to your original payment method.